Shipping & Returns

Last Updated: August 2026

At Luce Link, we want you to feel confident every time you shop with us. If your purchase doesn't meet your expectations, we're here to help.

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Returns

You may request a return within 30 days of receiving your order, provided the product is unused, undamaged, and returned with its original packaging and accessories.

This voluntary return period does not limit any mandatory consumer rights that may apply under the laws of your country.

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Damaged or Defective Products

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and photos or videos of the issue.

Depending on the situation, we may offer a replacement, exchange, or full refund.

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Refunds

Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method whenever possible.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

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Exchanges

Exchanges are subject to product availability. If the same product is unavailable, we may offer a suitable alternative or a refund.

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Order Cancellation

If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process may apply.

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Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: contactlucelink.com

Please include your order number so we can assist you as quickly as possible.

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Our Promise

At Luce Link, we believe trust is earned through honest service and clear communication. We'll always do our best to make your experience with us simple, fair, and reliable.

Thank you for trusting Luce Link.

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Luce Link — Connecting You to What’s Next.